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Internet Video Frequently Asked Questions

Q. Where can I get the Real Player?
A. Download the free RealPlayer 8 Basic from

A. Download the free QuickTime Player from

Q. What is streaming video?
A. A streaming file begins playing as the file downloads to your computer. Video files are very large and take a long time to download. You don't have to wait for the entire file to load to see and hear the video.

Q. offers only 28.8K and 56K files, but I have a cable modem. Will the 56K file option work for me?
A. Yes, the 56K file will work for computers with faster connections such as ISDN lines, DSL, cable modems, and T1's.

Q. Why does the video sometimes look jerky ?
A. Digital video files are huge. The video and the audio compete for attention during the transfer over your Internet connection. Most of the time we assign the audio priority so you don't miss the words. If the network is congested, the video has to wait. Think of it as visual audio!

Q. I have another question. Will you answer it?
A. If you send us email, we'll respond. We'll also add new questions and answers to this page.

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